1. Order Processing Time

• Standard Orders: Shipped within 7 business days (Monday-Friday, excluding holidays).

• Hot-Selling/Customized Products: May require extended preparation time due to high demand or customization needs.

2. Shipping Rates

Notes:

• We ship from multiple global warehouses (USA, Spain, France, Germany, Australia, etc.) for faster delivery.

• Rates may vary based on product location and destination.

3. Estimated Delivery Time

Important Notes:

• Delivery times are estimates only and may be affected by:
  ✅ Customs inspections
  ✅ Local carrier delays
  ✅ Seasonal demand or logistics disruptions

• Orders are not shipped on Sundays.

4. Multi-Package Shipments

If your order includes multiple items:

• Items may ship separately from different warehouses to avoid delays.

• Popular/back-ordered items may be prioritized to ensure partial delivery.

5. Tracking & Communication

• Tracking numbers will be emailed within 24 hours of shipment.

• Use the tracking link to monitor real-time updates via the carrier’s website.

6. Customs & Taxes

• No hidden fees: All import duties/taxes are included in your payment.

• For customs-related delays, contact your local postal service for assistance.

7. Lost/Stuck Packages

• All shipments are insured. If your package is lost or held at customs:

  1. We’ll reship with priority tracking (if available) or issue a refund per our [Return Policy].